Help

How to Shop at CH Tralee?

Welcome online at CH Tralee. Shopping at chtralee.com is very simple. You can browse all our departments and products from the top navigation. Drop down menus will help you search categories. Once you have found the items you would like to purchase simply add these to your Shopping Bag and follow the prompts to proceed to purchase.

Why should I register with CH Tralee?

Creating an account with CH Tralee means you will be able to enjoy many customer benefits which include saving your personal details so your return shop will be quicker and more enjoyable.

Can I purchase Gift Cards Online?

You can purchase a Gift Card online or in store. Gift cards are available online to the value of €20, €30, €40, €50 and €60. Custom Gift Cards available in store to any value.

What do I need to bring with me when collecting purchases through Click and Collect?

All orders must be signed for upon collection. Please bring the following documentation with you to any counter at CH Tralee store: A copy of your ‘Ready for Collection’ email or show this document on phone or tablet. The payment card that you used to purchase the items, or photographic ID (a driving license, passport or loyalty card).

What do CH Tralee do with Customer Information?

We at CH Tralee take our customer privacy very seriously and treat all our customers personal information as confidential; we will only use your details to send you information about the loyalty card news and events happening at CH Tralee.

What if I Credit/Debit Card is Declined?

We take your personal information and online security very seriously. For protection of both parties cards must be authorised. Occasionally, cards will be declined for a number of reasons please contact your bank for more details.

How will I know CH Tralee have received my order?

CH Tralee will send you a confirmation email when we have received your order. Does CH Tralee Deliver Overseas? Unfortunately, at this time, CH Tralee do not deliver overseas. We deliver to the Republic of Ireland and Northern Ireland only.

Can I use more than one discount/promotional code in my order?

Unfortunately, you can only use one discount code/promotional code at a time when placing an order at CH Tralee.

What if I can't find the product online?

If you are unable to  find products that you are looking for online but know that they are in store please call us on 0667121331 or email info@chtralee.com and we will be happy to process a telephone order for you.

For all other queries please email info@chtralee.com or phone CH Tralee on +353667121331

Thank you and We hope you enjoy shopping at CH Tralee