FAQ
How long does the pack stay hot or cold?
The pack is designed to retain its temperature for approximately 20–30 minutes, which is the standard recommended time for therapeutic application.
Is it safe to put in the microwave?
Yes, but only if the pack is specifically labelled as microwave-safe. Always heat in short bursts to avoid overheating and potential rupture. If the pack swells during heating, turn off the microwave immediately.
Can I use the same pack for both purposes?
Yes, this is a dual-purpose product. Ensure it is cleaned and returned to room temperature before switching between heating and freezing.
How do I clean the pack?
Wipe clean with a damp cloth and mild soap. Do not use harsh chemicals or abrasive materials.
What should I do if the pack is damaged?
If the pack develops a leak or is punctured, discontinue use immediately and dispose of it responsibly.